Refund & Cancellation Policy

1. Cancelling an appointment

You can cancel or reschedule an appointment free of charge at any time before our technician departs to your location. Please notify us by WhatsApp, Telegram or phone.

2. Before work starts

If you paid in advance and cancel before any license has been purchased or any work started, we refund the full amount.

3. Software licenses

Licenses for MG Flasher, MHD, Bootmod3 and XHP are purchased from the vendors and permanently bound to your VIN. Once a license has been purchased and activated for your vehicle, it cannot be cancelled or refunded, as the vendors do not accept returns.

4. Unlock and services performed

ECU unlock, coding, activation and installation services are refundable only if we were unable to perform them. If a service cannot be performed due to the vehicle’s configuration or software version, you are not charged for it.

5. Transmission test periods

Our own ready-made Stage 3 transmission map comes with a 1 week test period. XHP Flashtool software comes with a 1 day test period. If you are not satisfied within the test period, we will return the transmission to stock software; the terms of a refund for the specific option are confirmed when ordering.

6. Return to stock

On request, we can return the vehicle to factory software. This service may be charged separately.

7. Refund method

Approved refunds are made using the original payment method within 14 business days.

8. Consumer rights

This policy does not limit your rights under Federal Law No. 15 of 2020 on Consumer Protection and its executive regulations.

Contact: info@berkut-tuning.ae · +971508862234